Site policies.

Privacy Policy

Who we are

The responsible party for your personal information is HOOLA Agency (Pty) Ltd, registration number 2016/354644/07, a company registered in South Africa (“HOOLA”, “we”, “us” or “our”).

Our Information Officer, appointed in terms of the Protection of Personal Information Act 4 of 2013 (“POPIA”), is Danie Brink, who can be reached at danie@hoola.agency.

Who this policy applies to

This policy applies to anyone whose personal information we process, whether a natural or juristic person. This includes visitors to this website, people who contact us, clients and prospective clients, suppliers and freelancers, and people who attend our events. It explains what we collect, why we collect it, who we share it with and what your rights are.

What we collect

We only collect the information we need. Depending on how you deal with us, this may include:

• When you contact us by email, phone or post: your name, email address, phone number, company, and the content of your message.
• When you use our freelancer form (“Freelancers — work with us”): your name, surname, email address, skill set, the introduction you write (including any portfolio link), and the web page you submitted it from.
• When we work together: business contact details for you and your colleagues, and the information needed to perform and administer our agreements, such as billing details.
• When you visit this website: technical information such as your IP address, browser type, device and the pages you view, which is recorded in our web server logs for security and to keep the site working.

We do not knowingly collect special personal information (such as health, religion or biometric data), and this website is not directed at children under 18.

Why we use your information, and on what basis

We process personal information only where POPIA allows it. The main purposes are:

• To respond to your enquiries and take steps you ask for before entering into an agreement.
• To consider and keep freelancers on file, so we can contact you when a brief fits. We do this with your consent, given when you submit the form.
• To perform and administer our agreements with clients and suppliers, including invoicing and record keeping.
• For our legitimate interests, such as keeping this website secure, preventing abuse and spam, and improving how it works, where this does not unfairly affect your rights.
• To comply with the law, including tax, accounting and company law obligations, and to respond to lawful requests from authorities.
• For direct marketing, only where you have given consent, or, for existing clients, where POPIA allows us to contact you about similar services and you have not opted out.

Direct marketing and withdrawing consent

If we send you marketing, every message will tell you how to opt out. You can also withdraw any consent you have given, or object to direct marketing, at any time by emailing info@hoola.agency. Withdrawing consent does not affect processing that took place before you withdrew it. We keep a record that you opted out so that we respect your choice in future.

Who we share your information with

We do not sell your personal information. We share it only where necessary, with:

• Service providers (operators) that process information on our behalf, such as website hosting, email, IT support and security providers. They may only use it on our instructions and must keep it secure, under a written agreement with us.
• Professional advisers, such as accountants, auditors and legal advisers, who are bound by confidentiality.
• Government, regulators or law enforcement, where the law requires it or where it is needed to protect our legal rights.

Transfers outside South Africa

Some of our service providers, including website hosting and email services, may store or process information in other countries. Where this happens, we take reasonable steps to make sure the information remains protected to a standard comparable to POPIA, as POPIA requires.

How we protect your information

We take reasonable technical and organisational measures to protect personal information against loss, damage and unauthorised access. If there is a security compromise that affects your information, we will notify the Information Regulator and, where required, you, as POPIA requires.

How long we keep your information

• Enquiries: for as long as needed to deal with your enquiry and any follow-up, and then for 24 months.
• Freelancer introductions: for 24 months or until you ask us to delete them, whichever comes first.
• Client and supplier records: for 7 years from the end of the agreement or our last transaction, or longer where the law requires.
• Marketing: until you opt out. We then keep only a record of your opt-out request.

When we no longer need information, we delete or de-identify it.

Your rights

Under POPIA you have the right to:

• ask us to confirm whether we hold personal information about you, and to request a copy of it;
• ask us to correct or delete personal information that is inaccurate, out of date, incomplete, misleading or unlawfully obtained;
• object to our processing of your personal information on reasonable grounds, and object at any time to direct marketing;
• withdraw consent you have given; and
• complain to the Information Regulator if you believe we have not handled your information lawfully.

To exercise these rights, email info@hoola.agency and mark it for the attention of our Information Officer. We may need to confirm your identity first. We aim to respond within a reasonable time. Information about the Information Regulator, including how to lodge a complaint, is available at inforegulator.org.za.

We do not make decisions about you using automated processing alone. You can also request access to records we hold under the Promotion of Access to Information Act 2 of 2000 (“PAIA”). Our PAIA manual is available at hoola.agency/paia-manual.html and on request.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated shown at the top.

Contact us

For questions about this policy or how we handle your personal information, contact us at info@hoola.agency or write to: HOOLA Agency (Pty) Ltd, 130 Fordyce Road, Walmer, Gqeberha, 6065.

Effective date: this Privacy Policy was last updated on 9 November 2026 and is effective as of that date.

Cookie Policy

What is a cookie?

A cookie is a small text file that a website places on your device when you visit. Cookies can be used to make a site work, remember your choices, measure how it is used, or show advertising.

How we use cookies

At the time of writing, this website does not use advertising, analytics or tracking cookies, and does not use cookies to build a profile of you. We only use what is strictly necessary to deliver the website and keep it secure.

Some of the content on this site is provided by other companies. For example, links to LinkedIn take you to LinkedIn’s own site. That company operates under its own privacy and cookie policies, and we do not control what it collects once you are on its service.

If we introduce analytics or any non-essential cookies in future, we will ask for your consent first, give you a way to withdraw it, and update this policy to describe what each one does.

How to control cookies

You can block or delete cookies through your browser settings. Doing so may stop some parts of a website working properly. For more information about cookies, including how to manage them, visit allaboutcookies.org or aboutcookies.org.